Refund policy

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

We understand & accept that on some rare occasions, a product may have a faulty seal or become damaged in transit. All of our products are checked for quality before shipping. Should you receive a product with such issues, we will be happy to send you out a replacement.

We must be notified within 3 days of you receiving your order and photo evidence will be required. Please email us at info@platinumliquor.com.au and quote your order number, description of goods that are damaged and attach a photo.

Exchanges / Refunds
To be eligible for an exchange or refund, your item must be in the same condition that you received it and it must be re-saleable. Meaning it is undamaged, unused, unopened, and has all its original packaging intact (including packaging seals, if any, being unbroken). You’ll also need the receipt or proof of purchase. The item(s) must be returned within 14 days of the customers order being received. Platinum Liquor is not responsible of any damage caused by return shipping. We recommend you use the original postal packaging that you received the order in. You will be responsible for the return shipping cost. Once the goods are returned and inspected against this criteria, a refund will be issued for the goods only and not the initial shipping charge.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please note it can take some time for your bank or credit card company to process this, allow 3-5 business days.

You can always contact us for any return question at info@platinumliquor.com.au

Unfortunately, we cannot accept returns on sale items or gift cards.